Effective Date: October 2025

At NB Care, customer satisfaction is our top priority.
We take great care to ensure that every product you receive is authentic, fresh, and in perfect condition.
However, if there’s ever an issue with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns

You can request a return or exchange if:
• You received the wrong product.
• The product was damaged during delivery.
• You report the issue within 24 hours of receiving your order.

Note:
Products that have been opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

2. Return Process

To start a return:
1️⃣ Contact our support team at support@nbcare.store or WhatsApp us.
2️⃣ Provide your order number, product photos, and reason for return.
3️⃣ Once approved, you’ll receive pickup or return instructions.

3. Refunds

• Refunds are processed within 7 working days after the returned item is received and inspected.
• Refunds are issued via the original payment method or store credit, as per customer preference.
• Delivery charges are non-refundable.

4. Exchange Policy

• If you prefer, we can exchange your product (same value or higher).
• Exchange requests are subject to product availability.

5. Contact Us

For any questions or concerns, reach us anytime:
📧 Email: support@nbcare.store
📱 WhatsApp: +92 317 114 8198